Online access (computers and mobile devices)

How do I create a shortcut to UpToDate® online on my desktop?

Why do I see a blank page when I try to access a topic?

Why did I receive the error message "Cookies must be enabled to view this page"?

Why did I receive the error message "Maximum login attempts reached"?

Why am I having trouble accessing UpToDate online through an institutional site subscription?

How can I optimize the display of tables in UpToDate online on my mobile device?


How do I create a shortcut to UpToDate® online on my desktop?

To create a shortcut with any Internet browser to UpToDate® online, first go to www.uptodate.com.

Next, drag the small icon from the left side of the address bar to your desktop.

Drag and drop for online

When you double-click the Internet shortcut on your desktop...

Icon shortcut for UpToDate online

the Internet browser starts and loads the UpToDate Home page.

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Why do I see a blank page when I try to access a topic?

Please note that on some computers it may take a minute for UpToDate® online to load when starting the first session. If after this time a blank page is still present, emptying the browser's cache will usually solve the problem. Instructions on how to empty the browser's cache are found below.

If using Internet Explorer 6:

  1. From the Tools menu, select Internet Options to display the Internet Options dialog box
  2. Make sure the General tab is selected
    IE options
  3. Click the Delete Files button, select the Delete all offline content option, and then click OK
  4. Click the Delete Cookies button, then click OK
  5. Click the Clear History button, then click Yes
  6. Click OK to close the Internet Options dialog box

If using Internet Explorer 7:

  1. From the Tools menu select Internet Options
  2. Make sure the General tab is selected
  3. Click on Delete Browsing History
    IE options
  4. Choose to delete cookies, history, and temporary files

If using Internet Explorer 8:

  1. From the Tools menu select Internet Options
  2. Make sure the General tab is selected
  3. Click on Delete...
    IE options
  4. Put a check mark in the following (remove the check mark from Preserve Favorites Website data)
    • Temporary Internet files
    • Cookies
    • History
  5. Click on Delete
  6. Click on OK from the Internet Options window
  7. Close out of Internet Explorer
  8. Reopen Internet Explorer and go to www.uptodate.com

If using Mozilla Firefox 4:

Firefox privacy options

  • Click on Clear Now
  • Close out of Firefox
  • Reopen Firefox and go to www.uptodate.com

  • If using Google Chrome:

Google Chrome

  • Click "Clear browsing data"
  • Close out of Google Chrome
  • Reopen Google Chrome and go to www.uptodate.com

  • If using Opera:

Opera detailed options

  • Click the Detailed Options arrow




  •  

Opera options

  • Check the following

  • Delete all cookies
  • Delete entire cache
  • Clear history of visited websites
  • Click Delete
  • Close out of Opera
  • Reopen Opera and go to www.uptodate.com

  • If using Safari (Windows)

To clear the cache in Safari when using a Windows computer, please follow the steps below:

  1. Open Safari
  2. From the Edit menu, choose Reset Safari
    Safari reset option
  3. Select Clear history, Empty the cache, and Remove all cookies
    Safari reset settings
  4. Click Reset
  5. Close Safari
  6. Reopen Safari and log in to www.uptodate.com

If using Safari (Macintosh)

To clear the cache in Safari when using a Macintosh computer, please follow the steps below:

  1. Open Safari
  2. Click Safari next to the Apple symbol at upper left
  3. Click Reset Safari
  4. Select Clear history, Empty the cache, and Remove all cookies
    Safari reset settings
  5. Click Reset
  6. Close Safari
  7. Reopen Safari and log in to www.uptodate.com

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Why did I receive the error message "Cookies must be enabled to view this page"?

To use UpToDate® online, cookies must be enabled in the browser.

Cookies make it more convenient for individuals to navigate a website by allowing them to visit pages within a site without having to reintroduce themselves with each mouse click. Cookies do not have the capability of infiltrating a user's hard drive and accessing personal information. The simple function of a cookie is to help the individual navigate a website with as little obstruction as possible.

Cookies are small data structures used by a website (server) to:

  • Deliver data to a web client (user)
  • Request that the client store the information
  • In certain circumstances, return the information to the website

To Enable Cookies:

Internet Explorer:

  1. From the Tools menu, choose Internet Options
  2. In the Internet Options dialog box, select the Privacy tab
  3. Click the Sites button
    IE Privacy tab
  4. In the Address of Web site box, type "uptodate.com"
    IE Privacy Actions dialog
  5. Click the Allow button
  6. Click OK to close the Internet Options dialog box
  7. Close and reopen IE, then go to www.uptodate.com

Mozilla Firefox:

  1. From the Tools menu, choose Options
  2. Select the Privacy tab
  3. In the History section, select Use custom settings for history in the "Firefox will" box
    Firefox custom settings for history option
  4. Click Exceptions
    Internet security settings for Firefox
  5. In the Address of web site box, type"uptodate.com"
    Firefox Exception - Cookies dialog
  6. Click Allow
  7. Close Firefox
  8. Reopen Firefox and go to www.uptodate.com

Opera:

Opera Settings

  • Select the Advanced tab
  • In the menu on the left, select Cookies
  • Select the Accept cookies option




  •  

Opera Advanced Tab

  1. Click on Tools (wrench icon)
  2. Click on options
  3. Select "Under the hood" from the left panel
  4. Click on "Manage exceptions..."
  5. Enter 'www.uptodate.com' and press enter
  6. Close the tab and go to www.uptodate.com

Safari:

  1. Open Safari
  2. Do one of the following, as appropriate:
    • Windows — Click Edit
    • Macintosh — Click Safari
  3. Click Preferences
  4. Click on the Security tab
  5. In the Accept cookies section, select Only from sites you navigate to
    Internet security settings for Safari
  6. Close the window
  7. Close Safari
  8. Reopen Safari, clear the address box, and enter www.uptodate.com (do not use any bookmarks, shortcuts, or favorites)

You should now be able to access UpToDate® online.

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Why did I receive the error message "Maximum login attempts reached"?

If unable to log in due to "Maximum login attempts reached" please do the following:

  1. Close all browser windows
  2. Restart a single browser window
  3. Go to www.uptodate.com
  4. Log in to your account

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Why am I having trouble accessing UpToDate® online through an institutional site subscription?

If you are having trouble accessing UpToDate® online through an institutional site subscription, please contact your system administrator.

Should you need assistance from UpToDate, please e-mail us at enterprise@uptodate.com. Be sure to provide the name of your institution and state the nature of the problem that you are experiencing.

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How can I optimize the display of tables in UpToDate® online on my mobile device?

When using UpToDate® online on a mobile device, you may notice that tables are not always formatted correctly in the default view mode for your device. Using a different view mode may make a table easier to read. You can try using any of the view modes that are available through your browser settings.


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